Privacy Policy

1. Introduction

Ashvane ("we", "us", "our") is committed to handling personal information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices available to individuals whose data we hold.

This Policy applies to individuals who contact us through our website, engage our legal services, or otherwise interact with Ashvane. For questions about this Policy, contact us at [email protected].

2. Data We Collect

We collect personal data that is provided directly by individuals when using our contact form or engaging our services. This includes:

• Full name and contact details (email address, telephone number)
• Postal address where relevant to your matter
• Information about your legal matter as shared in correspondence or consultations
• Business information where the enquiry comes from an organisation

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, and pages visited, via cookies and analytics tools. See our Cookie Policy for more detail.

3. Legal Basis and Purpose

We process personal data on the following bases under the PDPA:

• Consent — where you have voluntarily submitted information through our contact form
• Contractual necessity — to provide the legal services you have engaged us for
• Legitimate interests — to manage our practice, maintain records, and respond to enquiries
• Legal obligation — where required by Malaysian law or professional regulation

Data is used to respond to enquiries, provide and administer legal services, maintain required professional records, and communicate updates about your matter.

4. Data Retention

Client files and related correspondence are retained for a minimum of seven years following the conclusion of a matter, in accordance with Malaysian Bar requirements. Enquiry data from individuals who do not proceed to engagement is retained for up to twelve months.

5. Data Sharing

We do not sell or trade personal data. We may share personal data in the following limited circumstances:

• With courts, tribunals, or regulatory bodies as required to conduct your legal matter
• With professional advisors or counterparties as instructed by you or required by your matter
• With our technology service providers (e.g. web hosting, analytics) under data processing agreements
• Where required by Malaysian law, court order, or legal obligation

6. Data Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of legal client data. Access to client information is restricted to practitioners and staff with a direct involvement in the relevant matter. In the event of a data breach that poses a risk to individuals, we will notify affected parties in accordance with applicable obligations.

7. Cookies

Our website uses cookies to support basic functionality and to understand how it is used. Details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to withdraw consent where processing is consent-based
• The right to limit the use of your data in certain circumstances
• The right to enquire about our data processing practices

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children

Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from persons under 18 without the involvement of a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services following an update constitutes acceptance of the revised Policy.

12. Contact

For any data protection enquiries, please contact:

Ashvane
5 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
[email protected]
+60 3-7746 2081